1. Overview At bbproductz, we strive to ensure your orders are delivered promptly and securely. This policy outlines the shipping and delivery terms for your purchases. Please review it carefully.
2. Shipping Information
2.1 Shipping Destinations
- We ship to all India.
- Orders cannot be shipped to P.O. Boxes or APO/FPO addresses.
2.2 Shipping Methods
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
- Delivery times may vary depending on your location and external factors beyond our control (e.g., weather, carrier delays).
2.3 Shipping Charges
- Shipping costs are calculated based on the weight of your order, shipping method, and destination.
- Orders above 1500 qualify for free standard shipping.
- Any applicable shipping fees will be displayed during checkout.
3. Order Processing
3.1 Processing Time
- Orders are typically processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
3.2 Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to track your package.
- You can also track your order directly on our website under the “Track My Order” section.
4. Delivery Policy
4.1 Delivery Timeframes
- Standard delivery times are estimates and may vary based on the shipping address and carrier.
- We are not responsible for delays caused by external factors, including customs clearance or natural events.
4.2 Failed Deliveries
- If a delivery attempt fails due to an incorrect address or unavailability, the carrier may make additional attempts or return the package to us. Additional shipping fees may apply for reshipping.
4.3 Lost or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately at balancebeautyz05@gmail.com with your order number and details. We will assist in resolving the issue promptly.
5. International Shipping
5.1 Customs and Duties
- International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.
- We recommend checking with your local customs office for more information on these charges before placing an order.
5.2 Shipping Timeframes
- Delivery times for international orders vary depending on the destination and customs processes.
6. How to Contact Us If you have questions or concerns about shipping and delivery, please contact our Customer Support team:
- Email: balancebeautyz05@gmail.com
- Phone: +91-8824876952